DIY Homefit
GB info@diyhomefit.co.uk 01276 500102
This is DIY Homefit's test and development website - please do not buy from it. Please click here to go to diyhomefit.co.uk.

FAQ

I can't find your prices. Where are they?

All our prices are listed on the individual product infomation pages. Follow the links to products within the KITCHENS or BEDROOMS drop-downs on the top menu line. On most product pages you will need to select the Colour/Finish and Size/Dimensions to see the base price for the product you have selected. As you add features to the product you will see the price update to reflect these. Custom sizes are simply priced on the next size up - there is no additional cost for made to measure items.

Why are your prices so much less than in the high street?

We are an internet based company selling directly to you, our customer. There are no intermediaries to take their cut and no showroom sales staff. The quality and prices of our products sell themselves and require minimal input from ourselves. Also, our volumes are much greater than a typical showroom allowing us greater purchasing power. Normally you, our Customer, can read a tape measure and are quite capable of deciding what you need without a high pressure salesman. We are always here to assist you by email or telephone. There is no compromise on quality and indeed we purchase from the same leading manufacturers that supply many the UK's bigger replacement door organisations.

I don't feel confident to measure up and fit. Can you provide a fully fitted service?

We have recognised that although our pricing is geared to the DIY market there are many potential customers who would like to buy our products but would rather get a skilled fitter to fit them. We have built up a database of the carpenters, joiners and fitters that our customers have used over the past years and would be very happy for you to contact them to provide a comprehensive measuring and fitting service. Please go to the Find a Fitter page for more information and enter your postcode to find a selection near you.

How can I get hold of a brochure?

Please use our Brochures page where our brochures are available for on-line perusal or instant downloading of the pdfs. Alternatively, you can request a copy to be posted to you directly for a small contribution towards the postage costs.

The cupboard under my sink has been damaged by water. Can I get a matching one?

Yes, please select the appropriate one from the 'Cabinets' section, if you need a special size please enter the measurements in the custom size boxes and we will manufacture a matching one for you. The cost will be based on the next size up with no uplift for made-to-measure. If you require any specific design changes please email us for advice.

I would like to modify/change my existing design. Can I get new units to match?

Yes, please select the appropriate one from the 'Cabinets' section, if you need a special size please enter the measurements in the custom size boxes and we will manufacture a matching one for you. The cost will be based on the next size up with no uplift for made-to-measure. If you require any specific design changes please email us for advice.

What are the doors made of and what quality are they?

All Bella door products are 18mm vinyl wrapped MDF. The MDF is the top quality premier grade heavy duty which should not warp or bow, particularly important on large doors. Our premier grade, heavy duty MDF (FINSA Certificate available upon request) is consistent through it's thickness and therefore will allow all deep routered designs. The Vinyl wrap is known as a pressure vinyl and is usually between 0.3mm and 0.5mm thick.

All Bella door products are made to withstand the kitchen environment whilst also being suitable for the bedroom. The beauty of their construction is that MDF doesn't ever warp or bow and the vinyl wrap doesn't stain or discolour and can be cleaned with most proprietary non-abrasive kitchen cleaners.

How durable are vinyl wrapped doors?

All of our doors are made for the kitchen environment and are therefore fine for the bedroom too. The beauty of their construction is that MDF doesn't ever warp or bow and the vinyl wrap doesn't stain or discolour and can be cleaned with most proprietary non-abrasive kitchen cleaners.

What is the warranty period?

Bella vinyl wrapped door products e.g. doors, drawer fronts, plinths, pelmets, cornices and end panels and the Acrylic doors and products are covered by a full 6 year manufacturer's warranty. Sliding Doors have a 10 year manufacturer's warranty. All other products have a 1 year warranty period.

Can I have a Sample?

Yes, of course, we can provide an approximately 400mm x 300mm sample of any door in any finish. Please order your sample door using either the Samples and Swatches link or the sample button on any door product page. A colour swatch of any door, cabinet or worktop may also be requested via the Samples and Swatches pages. Sample doors are made to order and cost £6 each + £8 postage and packing. However, we will refund £10 towards the cost if you order more than £100 of goods from us (limited to one per order). Swatches are available free of charge.

Are samples available in every design and colour?

Samples are available in every design and every colour. In addition, colour swatches are available for every colour and finish and are free of charge. Please use our Samples and Swatches pages to order.

What is the smallest and largest size door/drawer front that you can supply?

The smallest made-to-measure door or drawer front we can supply is 100mm x 100mm. The largest is 2540mm x 796mm.

Can you supply glass doors?

Our framed doors are designed to be fitted with glass or acrylic. We can supply the acrylic glazing, which is both lightweight and shatterproof, for some of the smaller apertures. There is a 'glazing required' option where this is available. However, if you want glass you will have to get it locally supplied.

Are your doors and carcasses made-to-measure?

Yes. Although we list all the most popular sized doors and carcasses for your convenience of ordering, they are all actually made-to-measure and made-to-order for your kitchen or bedroom.  For doors, if the size required is not listed then enter your exact sizes in the Custom boxes. For carcasses, select the next size up and enter your custom size(s) in the Custom boxes. In both cases the price is based on the nearest standard size up with no added surcharge.

Which direction does the wood grain go?

The wood grain usually runs vertically on doors and horizontally on drawer fronts.  The grain on the High Gloss Snow Larch is horizontal on both the doors and drawer fronts. You can change the grain direction on Bella and Acrylic Ultragloss doors and drawer fronts simply by selecting Rotate Grain Direction "Yes". Note the maximum height of 1200mm for rotated grain.

Do your doors come pre-drilled for hinges?

We supply doors either drilled or undrilled. Our ordering process will enable you to specify if and where you would like the hinge holes to be.

Do doors come with new hinges?

No, please go to our Handles and Hardware section to order new hinges. However hinges are supplied with our carcasses.

Are the doors supplied with the holes for the handles pre-drilled?

No. Due to the vast choice of handles and knobs available it is not possible for us to offer this service. We would recommend that the position of the handle/knob is not finalised until all the doors are fitted.

What should I do if my order is delivered and I have any problems?

Please contact us as soon as possible and we will do everything we can to resolve the problem. Ideally email us on support@diyhomefit.co.uk  or alternatively, in office hours feel free to call us directly on 01276 500102. Normally you will be answered by a person and not a machine.

What should I do if an item arrives damaged?

All our products are inspected prior to despatch, they are securely packed in custom packaging or on pallets and are unlikely to arrive damaged. However, in that unlikely event please DO NOT REFUSE DELIVERY, but you must sign the proof of delivery as 'DAMAGED PACKAGING'. It is not necessary to open and inspect the goods whilst the delivery driver is present, just the packaging. It will also help us enormously if you photograph the damaged packaging, ideally BEFORE opening, and DO NOT THROW IT AWAY.

If upon opening you find that the products are actually damaged you must notify us within 24 hours of receipt, then please do not worry as any damaged goods will normally be replaced as a fast-track priority.

In the case of the goods having a manufacturing defect you must notify us within 3 days of receipt. In any event a photograph of the damaged/faulty product should be emailed to us. If you unfortunately damage any item during fitting we can supply a replacement using a fast-track process. All doors and end panels have a label attached to the back which can be used for emergency, fast-track replacement. Please photograph this too. It is essential that this label is not removed until the door is completely fitted.

How long will it take to replace a damaged an item?

All replacement products, however damaged will be replaced as a fast-track priority. Usually they can be manufactured and dispatched in 7 working days.

Are damaged goods replaced free of charge?

Yes. Subject to photographic evidence any transit damaged goods, signed for as 'DAMAGED PACKAGING' will be replaced free of charge. Any goods with manufacturing problems will also be replaced free of charge.

When do I have to pay for the goods?

As with most purchases on the internet payment is due at the time of checkout. The process is fully secured. You will be connected directly to the Worldpay on-line Card Processing System for the payment transaction and all your details wil be securely encrypted using 128-bit encription. DIY Homefit Ltd. will not see or store your card information. Your card provider's normal protection will apply.

 

Can I return the goods if I am not satisfied for any reason?

Yes, certain goods may be returned in accordance with our terms and conditions, which are in full accordance with the distance selling regulations. Please be aware that all of our door and carcass products are made to order for you and cannot be returned.